Welcome to the Philips Xmas Sales FAQ page! We’re dedicated to spreading Christmas cheer worldwide with our delightful range of holiday decorations. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you need further assistance, don’t hesitate to contact our friendly customer service team!

Product Questions

What types of Christmas trees do you offer?
We offer a variety of artificial Christmas trees in sizes including 3-3½’, 5-5½’, and 6-6½’. Our trees are designed to bring festive magic to any space.
Do you have colored ornaments?
Yes! We offer a wide range of colored ornaments, including Black (Gunmetal, Pewter), Blue (Blue, Teal, Turquoise), Brown (Brown, Chocolate, Copper), and more. We also have unique Animal-patterned pieces and Berry decorations.
What types of lights do you sell?
We offer Bubble Lights and various bulb sizes including C5, C6, and C7 bulbs to make your holiday season sparkling and bright.

Shipping & Delivery

Where do you ship?
We ship worldwide to bring Christmas cheer across continents! However, due to logistical constraints, we currently cannot ship to Asia and some remote areas. We’re continuously working to expand our delivery capabilities.
What shipping options do you offer?
We offer two reliable shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment
How long does order processing take?
All orders are carefully processed within 1-2 business days before shipment. You’ll receive a tracking notification once your order is on its way!

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.
Is there a minimum order for free shipping?
Yes, orders of $50 or more qualify for our free shipping option via EMS.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your holiday decorations. You may return items within 15 days of receipt for a refund or exchange. Please contact our customer service team to initiate a return.
What if my decorations arrive damaged?
We take great care in packaging your items, but if anything arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We’ll make it right!

Account & Order Management

How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your home!
How do I contact customer service?
Our team in Dallas is happy to help! Email us at [email protected] or write to us at 4137 Stoney Lane, Dallas, US 75212. We’re here to ensure your holiday decorating is magical!

Thank you for choosing Philips Xmas Sales to help create your winter wonderland. We’re honored to be part of your holiday traditions and wish you a season filled with joy and sparkle!