At Philips Xmas Sales, we’re dedicated to making your holiday decorating magical and worry-free. From the moment you place your order to the final trim on your tree, we’re here to ensure a sparkling experience. Please review our policies below to understand how we handle shipping and returns.

Shipping Information

We ship our festive decorations worldwide (excluding Asia and certain remote areas).

Order Processing: Please allow 1-2 business days for us to carefully prepare and pack your holiday treasures.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery: 10-15 business days after shipment.
    • Cost: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery: 15-25 business days after shipment.

Hassle-Free Returns & Exchanges

We want you to be utterly delighted with your Philips Xmas Sales products. If something isn’t perfect, our returns policy is designed to keep your holiday spirit bright.

Return & Exchange Timeframe:

We gladly accept returns and exchanges within 15 days of you receiving your order. All items must be in their original, unused condition with all tags and packaging intact.

Important Note on Non-Returnable Items:

To ensure the health and safety of all our customers, we cannot accept returns or exchanges on the following products:

  • Bubble Lights (due to fragile glass components and liquid contents)
  • Berries and other natural material decorations
  • Animal (Patterned) items
  • Any opened or used electrical items (including C5, C6, and C7 lights)

The Return Process

Follow these simple steps to initiate a return or exchange:

  1. Submit Your Request: Email our customer service team at [email protected] within the 15-day window. Please use the template provided below to ensure we have all the necessary details.
  2. Receive Authorization: We will email you a Return Authorization Number and detailed shipping instructions within 2 business days. Please do not send anything back without this number.
  3. Package Your Items: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation.
  4. Ship Your Package: Mail your return to the address provided in your instructions:

    Philips Xmas Sales Returns
    4137 Stoney Lane
    Dallas, TX 75212
    USA
  5. Confirmation & Resolution: Once we receive and inspect your return, we will process your refund or ship your exchange within 3-5 business days.

Refund Information

  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, PayPal).
  • Please allow 7-10 business days for the refund to appear in your account after we have processed it.
  • Original shipping costs are non-refundable unless the return is a result of our error (e.g., wrong item shipped).
  • For exchanges, we will ship the replacement item as soon as we receive your return. Standard shipping charges apply for exchanges unless the original item was defective or incorrect.

Return Request Email Template

Copy and paste the text below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Philips Xmas Sales Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify reason]

My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for [Product Name and Specifications]
[ ] Store credit

I confirm that the item(s) are in original condition with all packaging and tags intact.

Full Name: [Your Full Name]
Email Address: [Your Email Address]
Shipping Address: [Your Address]

Thank you for your assistance.

Sincerely,
[Your Name]

International Returns

For our global customers, return shipping costs are the responsibility of the customer. We highly recommend using a trackable shipping service and retaining your proof of postage.

Our Happy Holidays Guarantee:

We stand behind the quality of our Christmas decorations. If you receive a damaged or defective item, please contact us immediately at [email protected], and we’ll make it right!

For any questions about our returns or shipping policy, contact our friendly customer service team at [email protected].

We’re here to help make your holiday shopping experience truly magical!

Warmly,
The Team at Philips Xmas Sales